Help Centre
  1. Help Centre
  2. APOD Customer Support

Other questions

Required fields are marked with an asterisk*

The given name of the customer submitting this request.

The family name (surname) of the customer submitting this request.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6e0a6ae2dbfdd6e580ca882cb550f40454240e21_lout","branding":{"id":"6","key":"acs","name":"APOD Customer Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bf1319","headerLinkHoverBGColor":"#bf1319","headerBadgeColor":"#bf1319"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2efc25a2-aac9-432a-acc1-4f94e4dc49e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlZmMyNWEyLWFhYzktNDMyYS1hY2MxLTRmOTRlNGRjNDllMyI6WyJyZWFkIl19LCJleHAiOjE3NjM1MDQ2NjksIm5iZiI6MTc2MzUwNDA2OX0.py5wOLGgXyirFM0DdJ701HNP1PxQfq8ohDK2giUqiLI&client=a56654e7-4bd7-4afa-a582-373d493d93de&mode=fit","logoId":"2efc25a2-aac9-432a-acc1-4f94e4dc49e3","isLogoAvailable":true,"helpCenterTitle":"Do you have a question?","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Do you have a question?","sharedPortalName":"Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#404597","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9bdda091-99b7-4105-99cb-b0526aad70d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliZGRhMDkxLTk5YjctNDEwNS05OWNiLWIwNTI2YWFkNzBkMiI6WyJyZWFkIl19LCJleHAiOjE3NjM1MDQ2NjksIm5iZiI6MTc2MzUwNDA2OX0.CM-RR9zJRGHcEpqjkJTa9CHNkKEy9QJ2vWwNr1L7Mlo&client=a56654e7-4bd7-4afa-a582-373d493d93de&height=300&mode=fit","bannerMediaApiFileId":"9bdda091-99b7-4105-99cb-b0526aad70d2","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#111318","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"acs","projectId":10100,"serviceDeskId":6,"name":"APOD Customer Support","description":"<p>Welcome! You can raise a request for APOD Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"235","name":"General Member Support","descriptionHtml":"","callToAction":"General Member Support","introHtml":"<p>Provide feedback or let us know your issue.</p>","icon":10519,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[18],"key":""},{"id":"236","name":"Membership & Billing","descriptionHtml":"","callToAction":"Membership & Billing","introHtml":"<p>Raise a request here for membership related questions.</p>","icon":10533,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[18],"key":""},{"id":"237","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18],"key":""},{"id":"268","name":"APOD Community Support","descriptionHtml":"","callToAction":"APOD Community Support","introHtml":"<p>Email directed to APOD Community or community@</p>","icon":10487,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"238","name":"Partner Support","descriptionHtml":"","callToAction":"Partner Support","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"367","name":"Support Email Question","descriptionHtml":"","callToAction":"Support Email Question","introHtml":"<p>Get answers or support from our team</p>","icon":10541,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Raise a support request"}],"orderMapping":{"18":[235,236,237]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a272c97-a767-3421-a072-a35a51fec893","appLinkName":"","appLinkUrl":"","spaceKey":"APODKB","spaceName":"APOD Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ACS","serviceDeskId":6,"kbLinkDomainURLs":["https://get.support.apod.com.au","https://apod.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM1MDUyNjksIm5iZiI6MTc2MzUwNDA2OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.-pr4o9Yjw9JDDY77LpMQ7zVpu4I_j_yH3LGJJ1f2ndw","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"a56654e7-4bd7-4afa-a582-373d493d93de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f1bf6e35-13ef-445d-9f7c-6c01e59fa182","name":"Offers","categoryUrl":"https://get.support.apod.com.au/servicedesk/customer/portal/6/topic/f1bf6e35-13ef-445d-9f7c-6c01e59fa182","lastUpdated":"1762490996850","createdAt":"1762490980364"}]}},"reqCreate":{"id":237,"projectId":10100,"issueType":{"id":"10023","name":"Support Request"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10550,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10512","fieldConfigId":"10720","label":"First Name","description":"The given name of the customer submitting this request.","descriptionHtml":"<p>The given name of the customer submitting this request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10513","fieldConfigId":"10721","label":"Last Name","description":"The family name (surname) of the customer submitting this request.","descriptionHtml":"<p>The family name (surname) of the customer submitting this request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/237","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/237","calendarParams":{"firstDay":1,"date":"2025-11-19T08:44:29+1030","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a272c97-a767-3421-a072-a35a51fec893","appLinkName":"","appLinkUrl":"","spaceKey":"APODKB","spaceName":"APOD Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ACS","serviceDeskId":6,"kbLinkDomainURLs":["https://get.support.apod.com.au","https://apod.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM1MDUyNjksIm5iZiI6MTc2MzUwNDA2OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.-pr4o9Yjw9JDDY77LpMQ7zVpu4I_j_yH3LGJJ1f2ndw","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"a56654e7-4bd7-4afa-a582-373d493d93de","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=apod","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6e0a6ae2dbfdd6e580ca882cb550f40454240e21_lout","baseUrl":"https://get.support.apod.com.au/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://apod.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a56654e7-4bd7-4afa-a582-373d493d93de","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8d27ee4dfd474cabbdd2d0fe359810bb","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://apod.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}