{"xsrfToken":"4990ee09fd12030407be9c40096e5e7c45ed1fd1_lout","branding":{"id":"6","key":"acs","name":"APOD Customer Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bf1319","headerLinkHoverBGColor":"#bf1319","headerBadgeColor":"#bf1319"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2efc25a2-aac9-432a-acc1-4f94e4dc49e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlZmMyNWEyLWFhYzktNDMyYS1hY2MxLTRmOTRlNGRjNDllMyI6WyJyZWFkIl19LCJleHAiOjE3NjUwODY4NDEsIm5iZiI6MTc2NTA4NjI0MX0.xGB1DsIEfyiosHkX8gdO9jCq7mWbEVQWkA4dO6jcY-s&client=a56654e7-4bd7-4afa-a582-373d493d93de&mode=fit","logoId":"2efc25a2-aac9-432a-acc1-4f94e4dc49e3","isLogoAvailable":true,"helpCenterTitle":"Do you have a question?","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Do you have a question?","sharedPortalName":"Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#404597","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9bdda091-99b7-4105-99cb-b0526aad70d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliZGRhMDkxLTk5YjctNDEwNS05OWNiLWIwNTI2YWFkNzBkMiI6WyJyZWFkIl19LCJleHAiOjE3NjUwODY4NDEsIm5iZiI6MTc2NTA4NjI0MX0.VrYqBIx1gY_JcQ8y97jMHO5IQuHOvXCTj7xVHgjCu5o&client=a56654e7-4bd7-4afa-a582-373d493d93de&height=300&mode=fit","bannerMediaApiFileId":"9bdda091-99b7-4105-99cb-b0526aad70d2","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#111318","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"acs","projectId":10100,"serviceDeskId":6,"name":"APOD Customer Support","description":"<p>Welcome! You can raise a request for APOD Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"235","name":"General Member Support","descriptionHtml":"","callToAction":"General Member Support","introHtml":"<p>Provide feedback or let us know your issue.</p>","icon":10519,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[18],"key":""},{"id":"236","name":"Membership & Billing","descriptionHtml":"","callToAction":"Membership & Billing","introHtml":"<p>Raise a request here for membership related questions.</p>","icon":10533,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[18],"key":""},{"id":"237","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18],"key":""},{"id":"268","name":"APOD Community Support","descriptionHtml":"","callToAction":"APOD Community Support","introHtml":"<p>Email directed to APOD Community or community@</p>","icon":10487,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"238","name":"Partner Support","descriptionHtml":"","callToAction":"Partner Support","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"367","name":"Support Email Question","descriptionHtml":"","callToAction":"Support Email Question","introHtml":"<p>Get answers or support from our team</p>","icon":10541,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Raise a support request"}],"orderMapping":{"18":[235,236,237]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a272c97-a767-3421-a072-a35a51fec893","appLinkName":"","appLinkUrl":"","spaceKey":"APODKB","spaceName":"APOD Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ACS","serviceDeskId":6,"kbLinkDomainURLs":["https://get.support.apod.com.au","https://apod.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUwODc0NDEsIm5iZiI6MTc2NTA4NjI0MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.UqxElOuwhw48lXa4dIg1-ABzmZAAOhRek1ki9ENBqq0","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"a56654e7-4bd7-4afa-a582-373d493d93de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f1bf6e35-13ef-445d-9f7c-6c01e59fa182","name":"Offers","categoryUrl":"https://get.support.apod.com.au/servicedesk/customer/portal/6/topic/f1bf6e35-13ef-445d-9f7c-6c01e59fa182","lastUpdated":"1762490996850","createdAt":"1762490980364"}]}},"reqCreate":{"id":235,"projectId":10100,"issueType":{"id":"10023","name":"Support Request"},"form":{"name":"General Member Support","descriptionHtml":"","callToAction":"General Member Support","intro":"<p>Provide feedback or let us know your issue.</p>","instructions":"","icon":10519,"iconUrl":"https://get.support.apod.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10512","fieldConfigId":"10720","label":"First Name","description":"The given name of the member submitting this request.","descriptionHtml":"<p>The given name of the member submitting this request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10513","fieldConfigId":"10721","label":"Last Name","description":"The family name (surname) of the customer submitting this request.","descriptionHtml":"<p>The family name (surname) of the customer submitting this request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"In one sentence, how can we help you today?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please provide the specifics so we can look into the matter for you. ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/235","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/235","calendarParams":{"firstDay":1,"date":"2025-12-07T16:14:01+1030","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a272c97-a767-3421-a072-a35a51fec893","appLinkName":"","appLinkUrl":"","spaceKey":"APODKB","spaceName":"APOD Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ACS","serviceDeskId":6,"kbLinkDomainURLs":["https://get.support.apod.com.au","https://apod.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTY2NTRlNy00YmQ3LTRhZmEtYTU4Mi0zNzNkNDkzZDkzZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUwODc0NDEsIm5iZiI6MTc2NTA4NjI0MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.UqxElOuwhw48lXa4dIg1-ABzmZAAOhRek1ki9ENBqq0","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"a56654e7-4bd7-4afa-a582-373d493d93de","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=apod","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4990ee09fd12030407be9c40096e5e7c45ed1fd1_lout","baseUrl":"https://get.support.apod.com.au/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://apod.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a56654e7-4bd7-4afa-a582-373d493d93de","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f754d07fbfc34910ba2305a0db39b525","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://apod.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}